Shipping & Returns
Shipping Policy
At North Harbor, we are committed to delivering your order quickly, safely, and reliably.
Processing Time
Orders are typically processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times will be provided during the ordering process.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor your shipment's progress.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and selected shipping method.
Delays
While we strive to meet all delivery estimates, occasional delays may occur due to weather conditions, carrier issues, customs processing, or other circumstances beyond our control.
Incorrect Address Information
Please ensure that your shipping address is accurate and complete. North Harbor is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team. We are always happy to assist you.
Thank you for choosing North Harbor.
Safe Harbor. Trusted Quality.
Return & Exchange Policy
At North Harbor, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
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Be unused and in its original condition
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Be returned in its original packaging
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Include proof of purchase
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Exchanges
We will gladly replace items that arrive damaged, defective, or incorrect.
If you need an exchange, please contact our customer support team with your order number and photos of the item received.
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method. Processing times may vary depending on your financial institution.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Personalized or custom-made products
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Items marked as final sale
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Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Us
If you have any questions about returns, exchanges, or refunds, please contact our customer support team. We are committed to providing a smooth and hassle-free experience.
Thank you for shopping with North Harbor.
Safe Harbor. Trusted Quality.